Important Advisory for Navia Clients

The Government of India’s 2025 campaign, “Your Money, Your Right” (Aapki Punji Aapka Adhikar), led by the Department of Financial Services, aims to help citizens reclaim unclaimed financial assets such as dormant bank deposits, insurance proceeds, shares, and dividends.

For equity investors, this is particularly relevant in cases where dividends remain unclaimed and shares are transferred to the Investor Education and Protection Fund Authority (IEPFA).

Understanding IEPFA Transfer Rules

If dividends remain unclaimed for seven consecutive years, the company is required to transfer:

• The unpaid dividend amount, and

• The corresponding shares

to IEPFA.

Investors can search for unclaimed amounts on the official portal:  https://www.iepf.gov.in/content/iepf/global/master/Home/Home.html

Search can be done using PAN, Name, Company Name, Demat ID, or Folio Number.

There is no fee for filing a claim and no time limit for applying for a refund. However, the recovery process involves documentation and verification, which may take time.

Preventive Steps for Navia Clients

Recovery is possible — but prevention is far easier.
Below are structured steps to ensure your investments remain secure and active.

1. Keep Your Contact & Bank Details Updated

Ensure the following details are always current in your Navia Demat account:

Mobile Number
Used for dividend alerts and SMS notifications.

Email ID
Used for corporate action and dividend communication.

Bank Account Number & IFSC
Ensures seamless credit of dividends via ECS/NEFT.

Dividends are directly credited to your registered bank account. Incorrect or outdated bank details may result in unpaid dividends.

2. Ensure KYC Status is Fully Compliant

Please verify that:

• PAN is linked and validated

• Aadhaar is linked (where applicable)

• Nomination is registered

• KYC status shows as “Validated”

Non-compliant or frozen accounts may face disruptions in corporate action processing.

Navia clients are advised to log in to the re-KYC platform periodically to confirm compliance status.

3. Monitor Corporate Actions Regularly

Investors should actively track:

• Dividend announcements

• Bonus issues

• Rights issues

• Stock splits

Seven consecutive years of unclaimed dividends may trigger transfer of underlying shares to IEPFA.

4. Avoid Dormant or Inactive Accounts

Long-term investors should:

• Log in periodically

• Review holdings

• Ensure communication channels remain active

Outdated contact information often leads to missed dividend communication. Check here to know how to activate a Dormant account. 

5. Act on Physical Dividend Warrants (If Applicable)

For legacy folio holdings:

• Deposit dividend warrants promptly

• If expired, approach the company’s Registrar & Transfer Agent (RTA)

Unencashed warrants accumulate as unpaid dividends.

6. Convert Old Physical Shares to Demat

If you or family members hold:

• Physical share certificates

• Older folio-based investments

Convert them into Demat form and ensure bank mandate and contact details are updated.

A significant number of IEPFA transfers arise from old physical holdings.

7. Register a Nominee

Nomination ensures smooth transmission in unforeseen circumstances and prevents investments from remaining unclaimed.

All Navia clients are strongly encouraged to register a nominee.

8. Periodically Check the IEPFA Portal

As a precaution, investors may periodically verify whether any amount appears under their name on the IEPFA portal using:

• PAN

• Name

• Company Name

• Demat ID / Folio Number

There is no charge for filing a claim.

How Navia Can Assist

Navia Support can help you with:

• Updating bank details

• Re-KYC compliance

• Nomination registration

• General guidance on dividend tracking

We encourage all clients to review their Demat details periodically to avoid unintended transfer of shares or dividends to IEPFA. Log on to re-KYC portal to know your KYC details.