1. Introduction: This policy outlines the procedures for voluntary freezing of trading accounts for clients of Navia Markets Ltd (hereinafter referred to as Navia) in compliance with SEBI & Exchange Circulars.

2. Purpose: The purpose of this policy is to guide Navia clients on the process, modes, timelines, and other relevant details for voluntarily freezing their trading accounts upon detecting any suspicious activity.

3. Scope and Applicability: This policy applies to all Navia clients who wish to voluntarily freeze their online trading accounts.

4. Procedure to Freeze Online Trading Account

Using the App:

• Log in to the Navia application, and navigate to the Support menu.
• Select the "Account Freeze" option.
• Follow the on-screen instructions.
• Enter the OTP received for verification.
• Upon entering the correct OTP, the freeze request will be processed.

Via Email: 

Clients can send an email to [email protected] mentioning their 8-digit UCC (Unique Client Code) from their registered email ID to request account freezing.

5. Procedure to Unfreeze Online Trading Account

• Send an email to [email protected] from their registered email ID requesting to unfreeze the account.
• The request to unfreeze the account will be processed within 48 working hours after the necessary due diligence.

6. Important Points to Note

• It is recommended that clients close all open positions before requesting to freeze their accounts.
• The client's account will be blocked within 15 minutes of receiving the freeze request if received during trading hours. If the request is made after trading hours, the account will be blocked before the next trading session.
• Confirmation of the account freeze will be sent via email.
• All pending orders, whether placed online or offline by the client, will be canceled, and online trading access will be blocked.
• Clients will receive details of any open positions along with contract expiry information within an hour of freezing the account.
• Fund addition and withdrawal cannot be done through the Trading Platform.
• Clients with open positions can call 7010075500 to close positions.
• In case of margin shortage, client positions will be auto squared off to the extent of the margin shortfall.
• If the client’s account has a negative balance, their investments will be sold to cover the amount owed.
• Any open position under the Intraday product will be auto squared off by the system as per the Intraday product policy.
• The freezing applies only to the Trading account, not the Demat account.

7. Important Clarifications

a. Freezing/blocking only affects the online access to the client’s Trading Account, with no restrictions on Navia’s Risk Management activities. Clients must adhere to the existing risk policy. 

b. The freeze/blocking request does not mean the client’s Unique Client Code (UCC) will be marked as inactive in Exchange records. 

c. Once submitted, a Freeze Request cannot be canceled. However, clients can place an unfreeze request via email or through the Navia APP, just as they placed the freeze request.

8. Circular References

• SEBI/HO/MIRSD/POD-1/P/CIR/2024/4 dated January 12, 2024
• NSE/INSP/61529 dated April 08, 2024